- IVY – The Concept Store is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivering of the shipment subject to Courier Company / post office norms.
- IVY – The Concept Store is not responsible for any damage to the order while in transit to the customer. However, we will be happy to help you through our call centre in case of damaged delivery.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- Free Standard Shipping for orders above value 2000 AED, 10 AED within Dubai,
20 AED for all other Emirates.
